Jaguar sales in the US are down 27% below last year, for the first 6 months. But JD Powers (the survey people) say Jaguar tops all others when it comes to Customer Service.
The sales slump might explain why Ford has Jaguar up for sale, along with its Land Rover line. Both are valued at about $1.5 Billion and that's money that Ford could use. Ford expects to be getting six or more buyers bids any day now, including at least one from a company that was interested in buying Chrysler recently and one from an India car builder. If you can't sell the cars, sell the company, that seems to be Ford's new motto.
Ailing Land Rover joined Isuzu, Suzuki, Volkswagen, and Jeep as the bottom five in Customer Service out of all vehicle manufacturers. That matches up with our clients' experience too.
What makes no sense is what happened in the recent survey report between Lexus and Buick. Lexus was at the top of the game last year and this year dropped to a tie at third place with Cadillac. Meanwhile, Buick moved up to second place, passing up both of the luxury brands.
Behind the first four in the top ten were Mercury, Saturn, Mini, Lincoln, Pontiac and Infiniti, in that order.
Whether your lemon is at the top of the heap or the bottom doesn't really matter when it's your lemon. If you want it squashed, call us. That's what we do.
www.UsLemonLawyers.com
Helping Consumers Get Rid of Lemon Cars and Trucks Since 1978
ABOUT THE AUTHOR
Known nationwide as a leading Lemon Law attorney, Ronald L. Burdge has represented literally thousands of consumers in "lemon" lawsuits and actively co-counsels and coaches other Consumer Law attorneys. From 2005 through 2018, attorney Ronald L. Burdge has been named as the only Lemon Law Ohio Super Lawyer by Law and Politics magazine and Thomson Reuters Corp., Professional Division. Burdge restricts his practice to Lemon Law and Consumer Law cases. The Ohio Super Lawyer results are published annually in the January issue of Cincinnati Magazine. Ronald L. Burdge was named Consumer Law Trial Lawyer of the Year 2004 by the National Association of Consumer Advocates, the nation's largest organization of consumer law private and government attorneys. "Your impact on the auto industry has been magnified many times over because of the trail you blazed for others," stated NACA's Executive Director, Will Ogburn. Burdge has represented thousands of consumers in Ohio, Kentucky and elsewhere since 1978 and is a frequent lecturer to national, state and local Bar Associations and Judicial organizations. Burdge is admitted to Ohio's state and federal courts, Kentucky's state courts, and Indiana's federal courts. Other court admissions are on a "pro hac" temporary, case by cases basis.