In an effort to learn something about customer care from the Japanese, Chrysler has created a new "customer advocate" job and hired a man from Nissan to fill it.
Doug Betts is the company's new chief customer officer. Have you got a lemon? Then write down this guy's name because he's who you should argue with. And when you get the runaround from this guy, call us and we'll take over dealing with him.
Betts was the VP of customer satisfaction for Nissan North America before taking on the new job at Chrysler. Chrysler's Vice Chairman, Jim Press, says Bett's job will be a liaison between Chrysler customers and executives to deal with "quality issues" and Betts will be reporting direct to VP Press.
So, if you've got one of those 81,000 recalled Jeep Wrangler or Dodge Nitro vehicles that stall, call Betts. If you've got one of the PT Cruisers recalled for having "fly off" windows, call Betts. If you've got one of the Chrysler Pacifica vehicles being investigated for fuel tank punctures, call Betts.
What? You say you don't know Betts' phone number? Neither do we. Seems he's out there somewhere ... we just don't know where!
Got a lemon? Get a Burdge attorney. We may not get ahold of Betts, but we will get ahold of Chrysler! If you've got a lemon, don't go it alone. Call us, 888.331.6422 Toll Free from anywhere. Or email us today.
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ABOUT THE AUTHOR
Known nationwide as a leading Lemon Law attorney, Ronald L. Burdge has represented literally thousands of consumers in "lemon" lawsuits and actively co-counsels and coaches other Consumer Law attorneys. From 2005 through 2018, attorney Ronald L. Burdge has been named as the only Lemon Law Ohio Super Lawyer by Law and Politics magazine and Thomson Reuters Corp., Professional Division. Burdge restricts his practice to Lemon Law and Consumer Law cases. The Ohio Super Lawyer results are published annually in the January issue of Cincinnati Magazine. Ronald L. Burdge was named Consumer Law Trial Lawyer of the Year 2004 by the National Association of Consumer Advocates, the nation's largest organization of consumer law private and government attorneys. "Your impact on the auto industry has been magnified many times over because of the trail you blazed for others," stated NACA's Executive Director, Will Ogburn. Burdge has represented thousands of consumers in Ohio, Kentucky and elsewhere since 1978 and is a frequent lecturer to national, state and local Bar Associations and Judicial organizations. Burdge is admitted to Ohio's state and federal courts, Kentucky's state courts, and Indiana's federal courts. Other court admissions are on a "pro hac" temporary, case by cases basis.